1. Who we are
This Privacy Policy applies to favouritehub.com, operated by Favourite Fab — a B2B non-woven fabric manufacturer based in Agra, Uttar Pradesh, India. We supply spunbond, SMS, SSMMS, spunlace, and laminated non-woven fabrics to manufacturers across 30+ countries.
For privacy questions, contact sale@favouritehub.com.
2. What data we collect
We collect only what we need to respond to your enquiry and operate our website:
From you (when you contact us)
- Identity: name, company name, designation
- Contact: email, phone, WhatsApp number, country
- Enquiry details: product interest, GSM, quantity, application, message text
- Shipping address (only when you place an order or request a physical sample)
Automatically (when you visit our site)
- Usage data: pages viewed, time on page, referring URL (via Google Analytics)
- Device data: browser type, screen size, operating system, IP address (anonymised)
- Cookies: see Section 4 below
3. How we use your data
We use the data above to:
- Respond to your enquiry and send you product quotations
- Dispatch fabric samples, catalogs, or technical documents you requested
- Process and ship your orders, generate invoices and e-way bills
- Send order updates via WhatsApp, email, or SMS
- Improve our website content, navigation, and product pages based on usage analytics
- Comply with Indian tax laws (GST, IEC export documentation)
We do not sell your data to third parties or use it for unrelated marketing.
4. Cookies
Our site uses cookies for these purposes:
- Essential: session cookies for site navigation and form submission
- Analytics: Google Analytics 4 — anonymous traffic measurement
- Performance: Bunny CDN — caching for faster page loads
You can disable cookies in your browser settings. Disabling essential cookies may break form submissions.
5. Data sharing
We share your data only with these limited parties, all bound by confidentiality:
- Courier and freight partners (DHL, FedEx, domestic transporters) — for shipping samples and orders
- Payment processors and banks — for invoice and remittance handling
- Government authorities — when required by law (GST returns, export documentation, customs)
- Hosting and infrastructure providers (Hostinger, Bunny CDN, Google Workspace) — for website operation
We never share your data with competitors or third-party marketing companies.
6. Data retention
We retain your data for as long as needed for the purpose collected, or as required by Indian law:
- Enquiry records: up to 3 years (for follow-up and repeat orders)
- Order and invoice records: 8 years (per Indian GST and Companies Act requirements)
- Website analytics: 14 months (anonymised, then deleted)
7. Your rights
You have the right to:
- Request a copy of personal data we hold about you
- Correct any data you believe is inaccurate
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications (every email has an unsubscribe link)
- Object to processing of your data
To exercise any of these rights, email sale@favouritehub.com with the subject line "Privacy Request".
8. Security
We protect your data with industry-standard measures:
- SSL/TLS encryption for all data transmission (HTTPS)
- Restricted internal access on a need-to-know basis
- Hosting on secure infrastructure with regular backups
- Strong authentication on all administrative systems
No internet system is 100% secure. If we discover a data breach affecting you, we will notify you within 72 hours.
9. Changes to this policy
We may update this Privacy Policy occasionally. Material changes will be highlighted at the top of this page with the new "Last updated" date. Continued use of the site means you accept the updated policy.
10. Contact us
For any privacy-related questions, requests, or concerns:
- 📧 Email: sale@favouritehub.com
- 📞 Phone: +91 88007 75462
- 💬 WhatsApp: +91 88007 75462
- 🏢 Address: Favourite Fab, Agra, Uttar Pradesh, India